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Southern Automotive Journal
March 2018 Issue

Click here to open the SAJ March 2018 issue

SARC - Showcasing the collision repair industry

The Southern Automotive Repair Conference is an annual event that began in 2012 as a platform to showcase the collision repair industry and address issues unique to body shops. Five years later, SARC has become the premiere industry event for the Southeastern United States.

The enduring purpose of SARC is to provide an annual forum for collision repair professionals in the region – where attendees can visit exhibits, receive important industry information and training, stay abreast of new vehicle technologies, learn the best methods for marketplace success, and stay focused on consumer safety.

SARC is hosted by the state body shop associations of Alabama, Georgia, Louisiana, Mississippi, and Tennessee. The conference organizers are Steve Plier with ALARISE (AL) autosteve716@gmail.com, and Georgia Thorson of TCRA (TN) georgia.thorson@gmail.com. Both organizers also work full time in the collision repair industry.




The GCIA Kicked Off 2018
Document Everything, Share Best Practices

The Georgia Collision Industry Association (GCIA) kicked off 2018 with a highly informative presentation from attorney Erica Eversman, Chief Counsel at Vehicle Information Services, Inc. and founder of the Automotive Education & Policy Institute. Her focus for the evening was documentation and best practices. This may sound boring, but here's some food for thought from Erica: "Sharing information is the key to minimizing liability and maximizing pay for collision repairers. The lack of information within collision repair is the biggest problem in this industry. The insurers have done a fantastic job intimidating the collision repairers to not collect information, to not get together, to not discuss issues about their businesses."

Read the rest of the story


CHICAGO – General Motors' Customer Care and Aftersales division announced at NACE automechanika Chicago, the largest U.S. trade show dedicated to high-end technical and management-related training for automotive collision and service repair shops, it will launch a comprehensive collision certification program in 2018.

"Today's certification programs have to evolve to keep up with the rapid-fire pace of technological innovation in the auto industry, especially in areas like safety systems," said John Eck, collision manager, GM Customer Care and Aftersales. "Our new program is being designed to measure critical behaviors and procedures that will help ensure every collision repair is done to the highest standards, whether the work is done at a dealership, an independent body shop or by a multi-shop operator."

The new GM collision certification program will build on current training- and tools-focused programs, but it is much more comprehensive, adding standards for pre- and post-repair scanning, calibration, and overall repair. In the development of the certification program, GM Customer Care and Aftersales is working closely with companies like Mitchell International and Enterprise Holdings, who share common goals of ensuring proper and quality repairs are taking place.

Last year, GM issued a position statement that all vehicles being assessed for collision damage repairs must be tested for Diagnostic Trouble Codes (DTCs) during the repair estimation. Additionally, the vehicle must be retested after all repairs are complete in order to verify the faults have been repaired and new faults have not been introduced during the course of repairs.

GM is also looking at ways to incorporate technologies like OnStar into the process, such as providing drivers with information on qualified collision repair facilities based on vehicle location and crash severity.

"With Automatic Crash Response, OnStar is typically the first to know an incident has occurred," said Brian Hoglund, OnStar Commercial Experience director for GM. "Depending on the vehicle's repair needs and driver's well-being, OnStar has the ability to help streamline the repair process while making the experience more convenient for our customers."

All of GM's position statements can be downloaded at http://www.genuinegmparts.com/for-professionals/position-statements.


Is Virtual Steering The Future Of Automotive Collision Claims?


The Mopar is rolling out a new multi-faceted awareness campaign designed to both inform consumers of their "Right to Request"


Original Equipment (O.E.) collision parts and to highlight the benefits of choosing Mopar products over the aftermarket for collision repairs. The initiative will include a new informational ad that details the rights of owners to ask for O.E. parts for collision repairs.

Mitchell, uParts team up on IP procurement system "Mitchell Parts"

Mitchell Parts to integrate advanced electronic procurement capabilities within Estimating and Repair Management to streamline workflow and business operations


CalAmp instant crash detection, analysis based on airbag modeling

Read the rest of the story here on Collision Repair Magazine's website.



The "Take a Good Look" campaign, launched this year and discussed in this "On Target" newsletter to wholesalers and collision repairers, is meant to stress the value of original equipment manufacturer parts to customers — over perhaps what an insurer wants.



CNN investigates steering, DRPs and inadequate collision repairs

Collision-Repair Labor Rate Survey Reveals Gaps
Insurance Company Labor Rates Lagging Behind Collision Center Costs

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